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    Building Services, Technology and Design

    Building Services, Technology and Design provides a concise guide to the installation and design of principal services in domestic and commercial buildings.It covers the level 2 module of The CIOB's Education Framework and is officially sanctioned by the CIOB as the recognised text for that module.The book combines theory, design and application in one volume and is supported throughout with illustrations, design examples, tables and charts. Services covered include: cold and hot water; heating; ventilation; air conditioning; gas; electricity; security; fire control; sanitation; drainage and transport systems. Building Services, Technology and Design is a core text for the CIOB level 2 module, as well as BTEC HNC/D building studies and degree courses in building.It is also an essential reference for all members of the facilities management and construction industry.

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  • Building Services, Technology and Design
    Building Services, Technology and Design

    Building Services, Technology and Design provides a concise guide to the installation and design of principal services in domestic and commercial buildings.It covers the level 2 module of The CIOB's Education Framework and is officially sanctioned by the CIOB as the recognised text for that module.The book combines theory, design and application in one volume and is supported throughout with illustrations, design examples, tables and charts. Services covered include: cold and hot water; heating; ventilation; air conditioning; gas; electricity; security; fire control; sanitation; drainage and transport systems. Building Services, Technology and Design is a core text for the CIOB level 2 module, as well as BTEC HNC/D building studies and degree courses in building.It is also an essential reference for all members of the facilities management and construction industry.

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  • Innovation in Financial Services : A Dual Ambiguity
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    This book gathers together some of the most up-to-date thinking in the growing field of innovation in services and more particularly, in financial services.It explores the peculiarities of innovation in financial services firms and surrounding market players, discusses the open nature of the innovation process, and analyses its success factors and its interplay with strategy and performance.This book provides topical insights on the challenges facing the financial industry, such as the convergence with other sectors, and the increasing regulatory burden.By combining multidisciplinary approaches and by selecting a number of cutting-edge research models, theories, empirical findings and practitioners' insights, it offers unique, contemporary and multidimensional perspectives on innovation for a sector of paramount importance for the running of economies around the world.This book comes at a time of turbulence, uncertainty and within an industry in need of vision and strategic foresight.By synthesizing multiple views from academia and practice, it opens the agenda and contributes to the on-going debate of redefining the multi-polar role of innovation in the financial industry.

    Price: 52.99 £ | Shipping*: 0.00 £
  • Innovation in Public Services : Theoretical, managerial, and international perspectives
    Innovation in Public Services : Theoretical, managerial, and international perspectives

    In response to changes in internal needs, external organizational environments, and the expectations of shareholders – most notably, citizens and politicians – innovation is now an important common-place aspect of governance and the running of public service organizations.Given the ongoing financial and economic crisis, which presents a significant challenge to public service organizations (PSOs), there is a growing need to establish innovative strategies in order to survive the crisis, and provide the basis for future sustainable growth.This book contributes towards the discussion of PSO innovation through theoretically informed empirical studies of innovation across a range of theories, topics and fields.Studies examine the role of citizens, managers, and public service organizations; the adoption, diffusion, implementation, and management of innovations; collaboration, communication, and information technologies; and decision-making, ethical principles, HR management, leadership, and procurement.The studies – which examine the situation in a range of countries in Europe and Asia – cover a range of different organizations such as non-profits, health service organizations, and local governments.This book was originally published as a special issue of Public Management Review.

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  • Who do delivery services trust?

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    Fintech Explained : How Technology Is Transforming Financial Services

    Fintech Explained provides a rigorous, accessible introduction to the landscape of fintech.Michael R. King explains the customer focus, innovation strategy, business model, and valuation of leading fintechs in cryptocurrencies and decentralized finance (DeFi), crowdfunding and online lending, robo-advice and digital wealth management, payments and insurtech, digital banking, and bigtech.The book profiles the successes and failures of over thirty high-profile fintechs, combining insights from founders, early-stage investors, financial incumbents, and other stakeholders in this dynamic ecosystem.Combining clear descriptions and case studies with the latest findings from academic research, Fintech Explained provides a complete course for educating undergraduate and graduate students, executives, and interested professionals.

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  • Co-creation in Public Services for Innovation and Social Justice
    Co-creation in Public Services for Innovation and Social Justice

    Available Open Access digitally under CC-BY-NC-ND licence.This book examines the idea and practice of co-creation in public services.Informed by practical action, lived experience and research from 10 countries across Europe, including the UK, it shines new light on the theory and reality of co-creation by conceptualising it in terms of human rights, social justice and social innovation. Focusing on human dimensions, the book presents real life examples in public services as diverse as social care, health, work activation, housing and criminal justice.It also highlights the ways digital technologies can accelerate or hinder co-creation. The book confronts a paradox at the heart of co-creation: standardisation and inflexibility in planning and resourcing, or ‘concrete-ness’, counters the ‘elasticity’ required to sustain co-creation in complex contexts.

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  • Strategic Design Thinking : Innovation in Products, Services, Experiences and Beyond
    Strategic Design Thinking : Innovation in Products, Services, Experiences and Beyond

    Who can design? For too long, that question has highlighted the supposed division between right-brain dominant “creative types” and left-brain dominant “analytical types." Such a division is not practical for preparing students to become innovative contributors to the complex world of design.Strategic Design Thinking guides readers to cultivate hybrid thinking, whether their background is design, finance, or any discipline in between. This book is an introduction to an integrative approach using the lens of design thinking as a way to see the world.The focus is on process instead of solution, and on connecting disparate ideas instead of getting bogged down by silos of specialization.Through this book, students will be introduced to design management, strategic design, service design, and experience design.

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  • Innovation in the Public Sector : Smarter States, Services and Citizens
    Innovation in the Public Sector : Smarter States, Services and Citizens

    The book discusses smart governments and innovation in the public sector.In hopes of arriving at a clear definition of innovation in the field of public administration, the volume provides a wide survey of global policies and practices, especially those aimed at reducing bureaucracy and using information-communication technologies in public service delivery.Chapters look at current applications across countries and multiple levels of government, from public innovation labs in the UK to AI in South Korea.Providing concrete examples of innovation culture at work in public institutions, this volume will be of use to researchers and students studying new public management, public service delivery, and innovation as well as practitioners and professionals working in various public agencies.

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  • Why do delivery services always come late?

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  • Are DHL and other delivery services not following delivery instructions?

    While it is possible that some instances may occur where DHL and other delivery services do not follow delivery instructions, it is not a common occurrence. These companies typically prioritize delivering packages accurately and efficiently, including following any specific instructions provided by the sender or recipient. However, factors such as miscommunication, human error, or unforeseen circumstances can sometimes lead to deviations from the instructions. Overall, DHL and other delivery services strive to meet customer expectations and deliver packages according to the specified instructions whenever possible.

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