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Service Operations Management : Improving Service Delivery
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world's learning company.
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Kiki's Delivery Service
Puffin Clothbound Classics are stunning collectable hardback editions of some of the best-loved classics in the world - including this charming edition of Kiki's Delivery Service, which celebrates its 40th anniversary in 2025. 'Everyone has some type of magic inside them. . .' On her thirteenth birthday Kiki must decide whether she's going to leave home with her cat Jiji in tow and move to a town without another witch.She knows she has to use her magic to make a living, but Kiki's no good at potions or spells... Can Kiki learn to control her magic and make her own way in the world?
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SERVICE AUTOMATION FOUNDATION COURSEWARE
The Courseware package consist out of two publications, Service Automation Foundation Courseware ISBN 978 94 018 0206 2 and Service Automation Framework ISBN 978 94 018 0062 4 .Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend.We are the self-service generation, who are able to make our own decisions.The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.This 2 day course will give you deep insight into the concept of Service
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The Sundae Delivery Service
The action-packed sequel to The Boy in the Post: perfect for fans of the Adventures on Trains series! 'Energetic, lively and charming' READING ZONE on The Boy in the Post When Dotty moves house, she's delighted to discover the post in her village is delivered by animals trained by local children. This means her family could have their entry into the prestigious Golden Udder ice cream awards delivered by cows! But training cows is the easy part! Dotty soon discovers that rival sundae-makers will do almost anything to take the prize . . . A warm, adventurous and action-packed sequel to The Boy in the Post - though can be easily read as a standalone story A brillantly-imagined fantasy world with a vintage feel and a trio of characters you’ll long to be friends with As a child, Holly was a lead actress in ITV’s original Worst Witch series! Perfect for fans of M.G. Leonard and Sam Sedgman’s Adventures on Trains series
Price: 7.99 £ | Shipping*: 3.99 £
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Kiki's Delivery Service: Image Album
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Kiki's Delivery Service Picture Book
Kiki, a young witch-in-training, has reached the age of 13.According to tradition, all witches of that age must leave home for one year, so that they can learn how to live on their own.Kiki, along with her talking cat Jiji, fly away to live in the seaside town of Korico.After starting her own delivery service (using her broom as the delivery vehicle), Kiki must learn how to deal with her new life, especially after she loses the power to fly. A breezy picture and story book featuring artwork taken directly from the movie, Kiki’s Delivery Service.
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Mobile Service Innovation and Business Models
Modern economies depend on innovation in services for their future growth.Service innovation increasingly depends on information technology and digitization of information processes.Designing new services is a complex matter, since collaboration with other companies and organizations is necessary.Service innovation is directly related to business models that support these services, i.e. services can only be successful in the long run with a viable business model that creates value for its customers and providers.This book presents a theoretically grounded yet practical approach to designing viable business models for electronic services, including mobile ones, i.e. the STOF model and – based on it – the STOF method. The STOF model provides a ‘holistic’ view on business models with four interrelated perspectives, i.e., Service, Technology, Organization and Finance.It elaborates on critical design issues that ultimately shape the business model and drive its viability.
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Kiki's Delivery Service: Jiji Plush Journal
Featuring Jiji, the lovable black cat from Hayao Miyazaki’s animated classic Kiki’s Delivery Service, this soft plush and embroidered journal includes lined interiors and full-color artwork on the front and back pages, purr-fect for cat lovers and Studio Ghibli fans of all ages. Kiki’s Delivery Service © 1989 Eiko Kadono - Studio Ghibli – N
Price: 16.99 £ | Shipping*: 3.99 £
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